Customer Service  &  Shipping Policy

Gifts For All Occasions
Photo Galleries
Baby Diaper Cakes
Shipping Policy

Hello!
My name is Nancy and I am the Owner & Designer of
Custom Towel Cakes, Baby Love Diaper Cakes and Diaper Wreath Boutique.

  Here at Custom Towel Cakes, I am dedicated to giving you the
highest quality Towel Cakes & Gift Products.
Every item is hand made in a smoke free environment and what makes my
products different than most, is that mine are unique and special.
I take the time to hand pick all my products to make sure they are all
completely new, usable and of top of the line quality.
And...All Towel Cakes and Special Occasion Gifts are made with LOVE!

I take pride in the fact that when you give your special someone a gift from Custom Towel Cakes,
you are giving them a wonderful product that will put a Smile on their face!
When you give one of my towel cakes, gift baskets, diaper cakes, wreaths or baby gifts,
rest assure that no one will be giving the exact same gift as you!

Please Visit My Site and Take a Look at All My Wonderful Gift Products.
  Make Sure You Also Visit My Other Websites for Baby Diaper Cakes and Diaper Wreaths
Thank You.
Nancy

Bridal Shower Centerpiece
Custom Ordering
Baby Diaper Wreaths
Custom Towel Cakes

Shipping
All Towel Cakes, Gift Baskets and Any Occasion Gift are shipped by UPS or FedEx
Ground Shipping Only to anywhere in the Continental USA only for a Flate Rate Fee of $6.00. 
Regardless of how many products you purchase, the fee will always be $6.00 
An additional charge of $35 must be applied to all shipments going to
**Hawaii, Alaska, Virgin Islands & Puerto Rico.
  APO/Military Base Shipments will be applied an additional charge of $25.

  UPS and FedEx does not ship to Alaska, Virgin Islands,
Puerto Rico and Any Military Base with Ground Shipping.
Therefore, your package must be shipped by the US Post Office Priority Mail.
From past shipping experience to these locations, shipping could take up to a month or more to deliver.
So with the additional fee, you will be splitting the shipping cost with
Custom Towel Cakes (Corporate Account is Baby Love Diaper Cakes)
and your package will be shipped out Priority Mail.

I do offer Expedited shipping by way of Priority Mail by the US Post Office.  Additional fees may apply.
I will contact you with pricing once you email me with your shipping delivery deadline and location.
Prices may run anywhere from $20 to $75 for me to expedite shipping and
my only request is that you split the shipping cost with me.
Thank you, Nancy

(Click Here: for Map of UPS & FedEx Delivery Time)
Shipments will be processed immediately after payment has been received.
Canadian and all International buyers must pay for all Broker, Duty and Customs Fees if any.
Overseas buyers must contact me about shipping charges prior to purchasing.
Depending on your location, delivery time may vary from 1 day to 1 Week

Refunds/Returns
All items are 100% Guaranteed.  Should you need to return your item, please contact me prior to returning.
All returns must be originally assembled, unused and made within 7 days of receiving the item.
A refund will be issued after the item has been returned minus a 15% handling fee .


Personalization & Embroidery
Personalized Embroidery is available on any Towel or Gift Product or Blanket for an additional Costs.
It can include the Recipient's Name, Birth Date or anything you wish to have said in your embroidery. 
Please allow for up to one week for all embroidery.

Payment/Pricing
PayPal, Credit Cards, Money Orders, Cashier's and Personal Checks are accepted.
You don't need to have a PayPal Account to use the
Checkout Process with your Credit Card. You can use any Credit Card or Debit Card through PayPal.
All Financial Payment Information is maintained only by PayPal.
When you pay through PayPal and don't have an account, don't worry,

PayPal will guide you through their safe and secure step by step Check Out Process.
This is a safe way to pay without giving out your personal financial information and card numbers.

Please Note: For Personal Checks or Money Orders, shipment will be made after payment has cleared.
All orders will be processed immediately after confirmation of payment.
  There will be a fee of $35 for any Returned Checks due to insufficient funds.
  All PayPal payments will be sent to my corporate account of
Baby Love Diaper Cakes at babylovediapercakes@yaoo.com.

Pricing for all products are located beside the photo of the item itself.
 Pricing for custom orders will be given once the form submission has been filled out
.

Contact Information
Email:customtowelcakes@yahoo.com
Email:diaperwreathboutique@yahoo.com
Email:babylovediapercakes@yahoo.com
2 Locations to serve you:
Spring Hill, Florida (Hernando County)
Philadelphia & Surrounding Bucks County Areas, Pennsylvania

Webmaster & Website Designed by Nancy /2006-2009
All Photos on this Website and the Websites of Diaper Wreath Boutique and Baby Love Diaper Cakes are Copyrighted

UPS ShippingShipping TimesFedEx Shipping


This is an outbound estimated delivery time line from Florida to your location.

**Alaska and APO/Military delivery time is 2-8 weeks by US Post Office, Parcel Post.
Expedited Delivery is US Post Office Priority Mail for a fee of $35.**
Estimated Hawaii delivery time is 31+ days by FedEx/UPS.